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Frequently
Asked Questions - Sales
| Answers |
Pre-Sales
Questions
-
Is there a minimum
time contract/commitment?
Not at all. You can pay monthly,
quarterly, or yearly. You can also cancel
at any time.
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- How soon will my
account be set up and ready for use?
Usually no more than 12 hours after we
received your order. Account orders are placed in a queue and
are processed in the order in which they
are received. Your site can be uploaded to
our servers immediately after receiving
the welcome email, which will contain the
IP address for your account, plus the
password for the username chosen during
signup. In fact, we recommend that clients
start uploading their site as soon as
possible after setup is complete, so that
once domain transfer is completed, the
site will be available for use by your
visitors.
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- Do I have access to
update my site 24 hours a day?
Absolutely. Whether you're a day person or
a night owl, your site is available for
you to update.
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- Can you register a
domain name for me? Can you set up domains
other than .com, .org, and .net?
We can register .com, .org, and .net names
for $12/year, with you as the registrant.
We can also assist with registering other
domains, as well (fees for registering
other domains will vary by country).
Please contact our sales department if you
require assistance in registering other
domain types.
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- Do you offer a money
back guarantee?
We do better, how does this sound?.
FREE 30 DAY TEST DRIVE: We are so
sure you will love our service and want to
stay, that we are giving you a 30 day test
drive, absolutely FREE! Your credit card
WON'T be billed until the first 30 days is
over. The risk is fully on us. <more
info>
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- I see some hosts
offering "unlimited bandwidth".
Why don't you offer this?
Technically speaking, there is no such
thing as "unlimited bandwidth."
Someone has to pay for the traffic
somewhere - and if you check the fine
print of some service agreements from
companies who claim to offer unlimited
bandwidth, you'll probably find that they
do charge for traffic over a certain
amount. We dispense with the fine print.
<more
info>
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- Do you host Adult
sites, warez sites or sites containing
illegal material?
No. Please see our Acceptable
Use Policy for policies regarding
this.
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- Is my site backed up
and how often?
We backup your site weekly. However, it
remains your sole responsibility to have a
local copy of your files, if, in the
unfortunate event, something happens to
your files.
HostAramax.com is NOT held
liable in any way for any files, money,
time, effort, etc... lost due to this
unfortunate event. If your files are lost,
we will attempt to restore them as a
gesture of good faith, but make no
promises what so ever about whether the
files will be brought back successfully or
not.
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- How fast are your
connections?
Our servers are located in the Network
Access Corporation (NAC) Network
Operations Center (NOC) in Houston, Texas.
The network is monitored around the clock.
NAC offers 15 diverse OC3 and DS3
connections to multiple backbones. <more
info>
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- What are your server
specifications?
We use industrial strength web server equipment for performance and reliability including Intel Pentium and Sun Sparc based systems. <more
info>
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Can I upgrade my plan later?
You can purchase upgrade to a new plan. There is no set
up fee for upgrading.
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- What happens if I go
over the bandwidth limit for my account?
If you exceed the bandwidth limit for your
account the overage amount will be
automatically billed at a rate of $1.00 per
gigabyte per month.
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- How do I cancel my
Account?
You can cancel your account at any time
by
contacting helpdesk.
There are no cancellation fees, and no
notice is required.
Any fees paid to that
point are non-refundable, unless
cancellation is made within 30 days of
opening the account. Please see our Acceptable
Use Policy for further information.
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- What about billing
and over due policies?
Accounts will be given a grace period of 7
days, if payment is not received within
the grace period your account will be
deleted from our servers.
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FREE
30 DAY TEST DRIVE
ORDER
NOW! There's
absolutely NO RISK!
We are so sure you will love our service, that we are giving you a 30 day test drive, absolutely FREE!
Your credit card WON'T be billed until the first 30 days is over. The risk is fully on us.
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